FREQuently ASkED QUestions

Q. WHAT ARE YOUR HOURS?

A. Grand Wash Auto is open 7 Days A Week from 8am - 7pm, Except Christmas, New Years Day and Good Friday.

Q. why should I Keep my car clean?

A. Having a clean car obviously keeps your car looking newer longer. There are other, more technical reasons to keep your car clean. Dust, sand, salt in the winter – all of these are minuscule, abrasive particles that attach themselves to your paint and finish. If your car is not washed on a regular basis, these particles can literally scratch the finish of your car. Some substances such as bird droppings or tree sap can even eat through your clear coat, leaving your car finish unprotected and vulnerable to additional wear and tear.

Q. WHICH VEHICLES ARE WASHED AT OWN RISK?

A. Any Vehicle with;

  • Previous Damage (loose moulding/emblems, blistered, peeling or faded paint, pin stripping, wrap signage etc).
  • Damaged or faded soft tops
  • Aftermarket accessories such as bug shields & bonnet protectors
  • Objects on Antennas (balls, flags, etc.)
  • Cracked Windshields
  • Power antennas that won’t lower
  • Tradesman, Ski and Bike Racks including side/rear mounted awnings
  • Racing Fins and Spoilers

Q. HOw Long does it take to get a car WASH?

A. Grand Wash Auto uses a conveyor that keeps cars moving even if there are a few cars in line. The entire wash cycle lasts no longer than “THREE MINUTES” and since there is no waiting for the car in front of you to finish, you will rarely spend more than five minutes from the time you pull in to when you are back on your way.

Q. What guarantees do you offer?

A. Grand Wash Auto wants nothing but the best for its customers.  Even more important is our obsession with the goal of exceeding our customer’s expectations by offering the most comprehensive 100% guarantee in the car wash industry. It covers-

  • 100% Safe Wash Guarantee
  • 100% Satisfaction Guarantee

Your satisfaction is our greatest desire, and we mean to provide it.  If you are pleased with our service and want to return, we could have no greater reward.

Q. do you offer a free wash on my birthday?

A. We sure do! By becoming a "Clear Car Club Member" you will receive a coupon via your email for your birthday. Just present your coupon for a FREE Express wash. Joining our "Clean Car Club" is FREE.

Q. why should I choose Grand Wash AuTo

A. Grand Wash Auto uses Micro Clean Cloths and Soft Cloth material (no brushes) that will not scratch the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of computer-controlled sprays and the gentleness material and 100% safe biodegradable shampoos to gently clean your car. Our ride through 50 metre tunnel will wash your car in 3 minutes,put a smile on your face and a sparkle on your car. At your discretion, you can also choose to use one of our 15 FREE vacuum stations with absolutely no time limits. Leading automobile manufacturers choose our washing methods to be far superior to others.

Q. can you wash my car?

A. Absolutely. While we do have certain restrictions on what we can and can’t safely wash, we’ve worked hard at providing our customers with the best carwash technology available to give them a clean, dry, shiny vehicle, and the peace of mind that their vehicle will not be harmed in any way in the process. In fact, in many ways, washing your vehicle at Grand Wash Auto is safer than washing it by hand.

Q. why don't you clean the inside?

A. Through a thorough interview process of car wash customers recently, it was apparent there was demand for a fast, high quality carwash. These days, most of us put a premium on our time, so we focus on giving our customers the highest quality carwash, and greatest service available, in the shortest amount of time possible. Your time is precious and we will not waste it.

Q. do you take credit/debit cards for payment?

A. Grand Wash Auto accepts cash and the following credit cards, Visa and Master Card. We also accept Grand Wash Auto's Gift Cards, Pre Paid Cards, Fleet Cards and the latest technology "RFID tags".

Q. Are the vacuums really free?

A. Yes... The 15 self serve commercial grade vacuums at Grand Wash Auto are always FREE for our customers with no time limits.

Q. what do I get by joining the email list, and will my email address be shared?

A. We will send you exclusive specials you can use at Grand Wash Auto along with news and information. We will never give your email to any other Organisation. If you follow the "Remove" link at the bottom of our email, you will truly be removed from our list.

Q. Are you environmentally friendly

A. We Are Green! Helping the environment is one of our main goals. We reclaim 100% of our water and all of our cleaning solutions are biodegradable and environmental friendly. We dispose of our waste by first removing most solids, and then directly disposing the remaining liquids into the sanitary sewer system where it is properly treated and processed.

Q. what cars can't you wash?

A. Any of the following;

  • Previous Damage (loose moulding/emblems, blistered, peeling or faded paint, pin stripping, wrap signage etc).
  • Trucks with Dual Rear Tyres Extended Height
  • Full Size Vans Vehicles taller than 2.1 metres
  • Vehicles wider than 2.7 metres
  • Vehicles with wheels wider than 342mm
  • Vehicles that sit 101mm or lower to the ground.
  • Vehicles with large ladder racks.
  • Trucks/ van with ladders.
  • Open bed pickup trucks with debris, tools, or any other loose materials.
  • Open bed pickup trucks with fuel tanks.
  • Full Size Hummers Vehicles with permanently affixed tri-pod style mirrors.

Q. Will my wheels be clean?

A. Grand Wash Auto uses a computerised tyre application and process that cleans wheels and shines your tyres. This process removes dirt, brake dust and road grime and brightens the walls of your tyres. Grand Wash Auto does not use corrosive or acid chemicals and only soft cloth material so your alloy wheels are perfectly safe.

Q. will my car be dried?

A. At Grand Wash Auto we use powerful “dryers” or "blowers" at the end of the wash cycle to remove most of the water used to rinse the car in the car wash. There will, however, always be some amount of water left on the car. Because we use a Spot Free Rinse comprised of pure water from our Reverse Osmosis filtration system, any remaining water left on the car will dry within minutes without leaving spots on your car.

Q. Does grand WASH AUto really want to hear me complain or compliment?

A. YES! YES! YES! Without your complaints, we can't improve! We reply to every comment and take them very seriously. The compliments are shared with staff. Your address and phone numbers are kept confidential.

Q. how do I cancel my unlimited wash pass?

A. You may cancel your membership in the Unlimited Wash program at any time. If you wish to do so, your request must be in writing and received by mail or email no later than 14 days before your billing date.
Email:  info@grandwashauto.com.au
Mail: PO Box 126 Bulleen, VIC 3105

I have been using GWA for over 4 years on a weekly basis and cannot fault the service received. I get many compliments from colleagues commenting that my black car always looks so clean. No other car wash can compare

Ian - Kilsyth

Just moved to the area and experienced going through a tunnel car wash for the first time. Loved the concept and loved the experience. Will never have to get wet washing the car again!

Kieran - Alphington

It looks fantastic, state of the art, cutting edge technology. This will change the way we wash our cars. Car washing will never be the same. My car has been longing for this sort of treatment. Well done guys

Robert - Thornbury

Excellent value and service, good operating hours, excellently priced options. Facilities always clean and good opening hours.

Debbie - Ivanhoe